Shipping policy

# **Shipping Policy**  

### **Order Processing Time**  

All orders are processed within **1-3 business days** (excluding weekends and holidays). Once your order has been processed, you will receive a shipping confirmation email with your tracking number.  

### **Shipping Methods & Rates**  

We ship all orders via **USPS**, using real-time carrier rates calculated at checkout. Shipping costs vary based on package weight, destination, and selected shipping speed.  

### **Tracking Information**  

All orders come with a **tracking number**, which will be sent to you via email once your order ships. You can use this number to monitor your shipment's progress through USPS.  

### **Lost, Stolen, or Delayed Packages**  

- If your package is marked as **delivered but not received**, or if it is **lost or stolen**, please contact **USPS first** to file a claim and attempt resolution.  

- If USPS is unable to resolve the issue, contact us at **eboneeplushcreations@gmail.com**, and we will assist you further. However, we are not responsible for packages once they have been handed over to the carrier.  

### **Delivery Delays**  

Shipping times are estimates and may be affected by factors beyond our control, such as **weather, holidays, or carrier delays**. If your order is taking longer than expected, please check your tracking information and contact USPS for updates.  

For any shipping-related questions, feel free to reach out to us at **eboneeplushcreations@gmail.com**.